Help Center
Find answers to common questions and learn how to get the most out of Surabase.
Getting Started
Create your account, upload your first declarations page, and explore your coverage dashboard.
Managing Policies
View, organize, and compare your uploaded policies from the coverage dashboard.
Understanding Insights
Learn how Surabase detects coverage gaps, overlaps, and savings opportunities.
Account & Security
Manage your profile, update settings, and learn how we protect your data.
Contact support
Contact support for any questions or issues you may have.
Common questions
Sign in to your account and navigate to the Upload page from your dashboard sidebar. Drag and drop your dec page PDF or click to browse. We'll parse the document and add it to your coverage view automatically.
Currently we support PDF declaration pages from all major insurance carriers. Support for scanned images and photos is coming soon.
Most policies are parsed within a few seconds. Larger or more complex documents may take up to a minute. You'll see the results in your dashboard as soon as parsing completes.
Yes. You can delete any policy from your dashboard at any time. Deleted documents are permanently removed within 30 days.
All documents are encrypted at rest and in transit. We never share your data with third parties. You can learn more on our Privacy Policy page.
Go to Dashboard > Settings and select the option to delete your account. All your data will be permanently removed.
Still need help?
Reach out and we'll get back to you as soon as possible.